Refund policy

I have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it unused and with tags, and in its original packaging. 

To start a return, you can contact me at yellowpetalhandmade@gmail.com. If your return is accepted, you will be sent instructions on how and where to send your package. Items sent back to me without first requesting a return will not be accepted. Please note that the buyer will be responsible for return postage, except in the case of damaged or defective product.

You can always contact me for any return questions at yellowpetalhandmade@gmail.com.

Damages and issues
Please inspect your order upon reception and contact me immediately if the item is defective, damaged or if you receive the wrong item, so that I can evaluate the issue and make it right.

Exceptions / non-returnable items
Custom products which have been made to customer specifications are non-refundable, however I do everything that I can to ensure that you will be happy with your order before I ship it to you.

Unfortunately, I cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, you can purchase your new item.  If at all possible, I will put a hold on your  new item until the return process has been completed.

Refunds
I will notify you once I’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.